Posted: August 1, 2016
Last modified: January 19, 2017
Traffic incidents are bound to occur. But what happens in the moments right after a motorist has a flat tire or engine trouble on Interstate 4 (I-4) can mean the difference between a minor inconvenience and a major traffic shutdown.
That’s where the I-4 Ultimate Road Rangers – a fleet of roadside-assistance trucks and their drivers – enter the scene as the interstate’s problem solvers and troubleshooters. They can render a number of services for free, including changing a flat tire, providing gas, making minor mechanical repairs, and towing a disabled vehicle to a safe spot. Moreover, they are just a phone call away at *347 (*FHP).
“We want to make sure that people, products and goods get through the corridor in a safe, efficient manner,” said Joseph Morffi, Operations & Maintenance Manager for SGL Constructors and the I-4 Ultimate team. Although his group can do a lot, Morffi urges drives to stay alert to ongoing changes on I-4 to avoid accidents in the first place.
The I-4 Ultimate Road Rangers are ready to roll 24 hours a day along the 21-mile reconstruction project that stretches from west of Kirkman Road in Orange County, to east of State Road 434 in Seminole County. During peak hours, the group may have as many as 10 trucks on the road, dealing with disabled or abandoned vehicles, traffic accidents or debris in the roadway.
Since the project began about a year ago, the I-4 Ultimate Road Rangers have responded to approximately 20,500 incidents, and the team has met its goal of reaching trouble spots within 30 minutes in 99.8 percent of all cases. Indeed, they reached drivers in need within 10 minutes almost 70 percent of the time.
Moreover, motorists who have been helped appreciate the quick response, as a high percentage have sent in comments similar to Barbara from east Orange County, who wrote, “Very fast and helpful service. Excellent job. Thank you!”